Guest Policies
Reservations
Reservations are accepted and confirmed with a down payment of $350–$500 on your credit card at the time of reservation. Your fees will include:
- Total nightly rent
- $60 processing fee
- Cleaning fee (see “Cleaning”)
- 12.5% occupancy tax
- Prior authorization for a dog in one of our dog-friendly homes is required. There will be an additional charge of $60, or a $15/day fee, per dog.
Cancellation Policy
If you cancel this reservation, a 60-day notice must be given to refund your deposit (less a $75–$100 cancellation fee). If less than a 60-day notice is given, there will be no refund of the deposit unless the home is re-rented. No refunds will be given for early departure or fewer guests after the home is already occupied.
Arrival & Check-In
Check-in is at the office from 2:30 to 4:00 pm, Monday through Friday, and from 2:30 to 4:00 pm on Saturdays. Early/late arrivals may be arranged if schedules permit. Late arrivals must be arranged and paid in full in advance. Sorry, no personal checks and no multiple payments.
Departure & Check-Out
Check-out time is 10:30 am, unless prior arrangements have been made. If you check out later than 10:30, there will be a $150 fee charged to your credit card. Always return your keys to the office unless other arrangements were previously made. The entire rental will then be professionally cleaned for the next guests. CVR will not be held responsible for any items you leave behind. Please contact us if needed, as we do try to return left-behind items to their owners.
Cleaning
Each reservation is charged a cleaning fee. The amount depends upon the number of people and the size of the home. Any damages or cleaning in excess of the amount paid will automatically be charged to your credit card.
Parking
Please park in the garage or in the driveway only. Please refrain from parking on the street and especially in front of neighbors’ houses.
Hot Tubs
Each hot tub is serviced weekly and checked for cleanliness and chemicals. Please remember that hot tubs are not bathtubs—rinse off dirt and sand before use. Keep the lid on when not in use for safety and to keep the water clean and heated. To conserve water, avoid splashing or displacing water; owners have strict monthly water allotments. Please be mindful of noise and do not use the hot tub after 10:00 pm.
Pets
No pets shall be kept on or about the premises unless you have prior authorization for one of our dog-friendly homes. There is a pet fee for authorized dogs (see above). To request approval, please contact us at the time of booking. If unauthorized pets are noted on the premises, you will be asked to leave and your rental amount will be forfeited.
Maximum Occupancy
No guests, including children, in excess of the number specified in your reservation shall occupy the property. Guests in excess of the reserved number will result in immediate termination of the occupancy with no refund of the rental amount.
No Groups or Parties
All homes are located in residential areas and may not be used for weddings, receptions, parties, or any other gatherings or group functions. Loud or unruly behavior will not be tolerated.
Outdoor activities, special events, and noise are limited as they would be for a full-time residence; a 5-decibel reduction is required from 10:00 pm to 7:00 am.
Please be aware of your neighbors. They are not on vacation. If you arrive late in the evening, unload quietly and turn off outdoor lights when you are in for the night. If you have any questions or would like a copy of the draft ordinance, please call us.
Furnishings & Supplies
All homes provide sheets and towels. Please bring your own beach towels, as we do not allow inventory to be removed from our homes.
We provide only an initial supply of paper products and bath soap. If you need additional supplies for your stay, they can be purchased at local stores.
Please do not move the furniture; it has been arranged at the preference of each owner. If furniture is moved and not returned to its original location, you will be charged a fee to have us do so.
Trash
Put garbage in the gray can and recycling in the blue can. Do not put garbage in the green or blue can. Do not leave any bags of trash outside. If you have overflow, leave it in the garage or bring it to the back of the office and put it in CVR’s dumpster when returning keys at check-out.
Thank You
Thank you for choosing to stay in a professionally managed vacation rental! Recognizing that vacation rentals in residential areas warrant special treatment in the Coastal Zone Land Use Ordinance, the Department of Planning and Building has crafted a Vacation Rental Ordinance after extensive public input. The requirements set forth in these policies should not infringe on your enjoyment of this outstanding resort town.